Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.

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Pre Sale Questions

Every product information page includes product’s size guide and product details. Plus, because our products are sold to many countries, you need to pay attention to the transformation of CN, US and UK measurements.

We are trying our best to provide complete information on every product and we promise it will be accomplished soon. We are eager to provide you with as many products as possible to satisfy your shopping needs and our fast fashion mission, and we will continue to perfect ourselves.

First, you can open "Order Details" to check your order information while checkout. Second, if you have already placed and paid your order, normally, you will receive an email from Doublju to check your order. Third, if not, you can contact our customer service. Please note if you wrongly operate the order or you experience a network jam while checkout, you can contact us to make sure whether your order is placed successfully or not.

Afterpay is a kind of payment method to allow you to shop now pay later. It is only available for the products with Afterpay logo.

Yes, besides the two, Paypal and Afterpay are also available.

Normally you are expected to receive your package in 13-20 business days, except pre-sale items and items out of stock. More information please click Shipping & Delivery.

This is because the international shipping fee is higher than the domestic. However, orders over $109 will enjoy free shipping, and we are making efforts to lower the freight.
Normally your order will be shipped in 5 business days. If not, please check whether your order includes pre-sale items. You can also refer to "My Account"---"View Detail"---“Order Tracking”, where you can view all the detailed information on your order.
Sorry, each order can only use one coupon. Coupon and other promotional activities and items are exclusive.
For PC users, you can find the coupon apply place on the right when you click CHECKOUT. For Mobile users, if you click CHECKOUT, you will find "Use Code" is down below.When you finish inputting your coupon, please click Use button!