Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to firstname.lastname@example.org.
- Pre Sale Questions
Pre Sale Questions
Every product information page includes product’s size guide and product details. Plus, because our products are sold to many countries, you need to pay attention to the transformation of CN, US and UK measurements.
We are trying our best to provide complete information on every product and we promise it will be accomplished soon. We are eager to provide you with as many products as possible to satisfy your shopping needs and our fast fashion mission, and we will continue to perfect ourselves.
First, you can open "Order Details" to check your order information while checkout. Second, if you have already placed and paid your order, normally, you will receive an email from Doublju to check your order. Third, if not, you can contact our customer service. Please note if you wrongly operate the order or you experience a network jam while checkout, you can contact us to make sure whether your order is placed successfully or not.
Afterpay is a kind of payment method to allow you to shop now pay later. It is only available for the products with Afterpay logo.
Yes, besides the two, Paypal and Afterpay are also available.
Normally you are expected to receive your package in 13-20 business days, except pre-sale items and items out of stock. More information please click Shipping & Delivery.